Holiday Inn Express & Suites Jacksonville South - I-295, an IHG Hotel

The staff are excellent. Very helpful and friendly. The person who is in charge of the breakfast area does an exceptional job. Housekeeping is sort of hit and miss depending on the person. Beds were comfortable. Conveniently located for our visit. Within walking distance of a nice local Seafood & Steak restaurant/bar, two fast food restaurants, several stores including a Publix grocery and a CVS.

The guy that checked us in was very professional, courteous and approachable which is something that I look for in a facility bc I’m a veteran who suffers from ptsd and anxiety any little thing triggers me but his tone of voice actually kept me sooth throughout the entire check in process.

THIS WAS A VERY NICE HOTEL BUT A LITTLE PRICIER THAN TWO OTHERS ON OUR TRIP SOUTH FROM CT

We stayed 5 nights while in town for a family function. The beds were very comfortable. Both the hotel room and common areas were clean. All the staff we encountered from front desk to housekeeping were friendly and very helpful. The fitness center had a treadmill, an elliptical, a stationary bike and free weights, plus space for floor exercise. We did not use the outdoor pool but it looked to be clean and had an outdoor seating area. Breakfast had plenty of options (boiled eggs, yogurt, milk, oatmeal and grits packets, eggs, biscuits & gravy, potatoes, sausage, bacon, 3 kinds of cold juice, English muffin, bagels and bread, pancakes, Cinnabon rolls, several different pre-packaged pastries and muffins, fresh fruit) The coffee bar had Decaf and Regular coffee, hot chocolate mixes, and a selection of tea bags plus creamers, half and half, sugar and artificial sweetner.

Breakfast was ok, didn't have waffle or pancakes. If they did, I didn't see any. But I do like they had sausage gravy. The eggs were not good at all, watery taste, couldn't eat them. But over all glad they served breakfast.